Terms of service

Effective Date: 01/09/2025

Welcome to SE’LORAE, a premium fragrance brand operated by Spectra Nova Trading L.L.C (License No. 1368396, issued by the Department of Economic Development, Dubai, UAE). By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Company & Brand Relationship

SE’LORAE is a brand owned and managed by Spectra Nova Trading L.L.C, a company registered in Dubai, UAE. All transactions, customer interactions, and services offered under SE’LORAE are legally operated under Spectra Nova Trading L.L.C.

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years old, or using the site under parental/guardian supervision.
  
  

• You will provide accurate and truthful information when placing an order or creating an account.
  
  

• You will not use this website for any unlawful, fraudulent, or unauthorized purposes.
  
  

3. Products & Services

SE’LORAE specializes in luxury perfumes.

4. Orders & Payments

• All prices are listed in AED (UAE Dirhams) and include VAT unless otherwise stated.
  
  

• Orders must be paid in full at checkout using our secure payment gateway.
  
  

• We reserve the right to refuse or cancel an order if there is an error in product description, pricing, or stock availability.
  
  

5. Shipping & Delivery

• We deliver across the UAE. Delivery timelines and costs are outlined in our Shipping Policy.
  
  

• While we make every effort to ensure timely delivery, delays caused by external factors (traffic, weather, courier delays, etc.) are beyond our control.
  
  

6. Returns & Refunds

• Returns are only accepted for defective, damaged, or incorrectly delivered items, as per our Refund Policy.
  
  

• Opened or used perfumes and customized items are strictly non-returnable.
  
  

• Approved refunds are processed within 7 working days via the original payment method.
  
  

7. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Spectra Nova Trading L.L.C and may not be reproduced, distributed, or used without prior written consent.

8. Limitation of Liability

While we strive to provide accurate and high-quality service, Spectra Nova Trading L.L.C shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

9. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of our website constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms, please contact:

📧 Email: info@selorae.com
📞 Phone: +971 50 142 7420
🏢 Office: 907, Oxford Tower, Business Bay, Dubai, UAE