Refund policy

Effective Date: 01/09/2025

At SE’LORAE, we value your trust and satisfaction above all. Each fragrance and gift is crafted, packaged, and delivered with utmost care to ensure it reaches you in perfect condition. However, we understand that on rare occasions, issues may arise. Please review our refund and return policy carefully before placing your order.

Non-Returnable Items

Due to the nature of our products and strict hygiene standards, we do not accept returns or provide refunds for Opened perfume bottles
Orders created as per customer specifications are not eligible for return or exchange unless the item received is damaged, defective, or incorrect.

Return Eligibility

If your order arrives damaged, incomplete, or incorrect, you may qualify for a return or exchange. To be eligible:

  • The item must remain unused and in its original packaging.

  • You must notify us within 48 hours of delivery by emailing info@selorae.com with clear photos and a description of the issue.

  • Returns will only be accepted after receiving confirmation from our team.

Once approved, you may choose between a replacement (subject to availability) or a refund.

Refund Processing Time

For approved returns, refunds are typically processed within 7 working days from the date the returned product is received. Refunds will be issued through the original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

 

 

Cancellation Policy

Orders can only be canceled before they are processed or dispatched. Once your order has been packed or shipped, cancellations or modifications will not be possible.
 For urgent requests, please contact us immediately at care@selorae.com.

 

 

Shipping Charges on Returns

Unless the return is due to an error on our part (e.g., damaged or incorrect item shipped), return shipping costs will be borne by the customer. All cases will be carefully reviewed by our team prior to approval.

 

 

Contact Us

For all refund, return, or exchange queries, please reach out to our customer care team:

  • Email: info@selorae.com

  • Phone: +971 50 142 7420

  • Working Hours: Monday to Friday, 10 AM – 7 PM (UAE Time)